Brands
LG robot support and troubleshooting
Independent guides for 3 LG models: common problems, what staff can check first and when to call a technician.
Independent support. Robulance is not affiliated with or endorsed by LG.
Restaurant serving robots
Robots that carry dishes from the kitchen to tables.
| Model | CLOi ServeBot |
|---|---|
| Dimensions | 51 × 51 × 130 cm |
| Weight | 60 kg |
| Payload | 30 kg |
| Load per tray | 10 kg |
| Trays | 3 |
| Runtime | 11 h |
| Charging time | 5 h |
| Speed | ≤ 1.0 m/s |
| Screen | 9.2″ |
Common problems
- Stops and says the path is blockedAisles became too narrow, or something in the hall confuses its sensors.
- Trays tilt or drinks spillLoad, speed and floor transitions are the usual reasons.
- Goes to the wrong tableTable points no longer match where the tables stand.
- Battery runs out before the shift endsCharging habits and battery age matter most.
Hotel and indoor delivery robots
Robots that carry orders to rooms and ride elevators.
| Model | CLOi CarryBot |
|---|---|
| Dimensions | 51 × 51 × 148 cm |
| Payload | 30 kg |
| Trays | 2 |
| Runtime | ≈ 18.5 h |
| Charging time | 6 h |
Common problems
- Can't call or use the elevatorElevator integration depends on the elevator, the network and its controller.
- Goes offline or doesn't connect to Wi-FiChanged network settings or weak spots in the building.
- Delivery compartment won't openUsually a PIN or lock state, sometimes a mechanical jam.
- Gets stuck at a door or thresholdThe building has a step or door the robot was not set up for.
Reception and guide robots
Robots that greet visitors, answer questions and show the way.
| Model | CLOi GuideBot |
|---|---|
| Dimensions | 51 × 51 × 150 cm |
| Weight | 80 kg |
| Runtime | 9 h |
| Charging time | 5 h |
| Speed | ≈ 1 m/s |
| Screen | 9.2″ + 2 × 27″ |
Common problems
LG robots: questions and answers
Is Robulance an official LG service?
No. Robulance is independent and is not affiliated with or endorsed by LG. Our guides give general, symptom-based advice; warranty repairs and official service go through LG or its distributor.
Where can I find the LG manual?
The operation guide and service manual come from LG. Ask your distributor or check the manufacturer's support pages, and keep the robot's serial number at hand. We do not publish manufacturer manuals; our guides are written independently.
What should I do if a LG robot stops working?
Open the guide for its robot type on this page and follow the safe checks staff can do without opening the robot. If you see smoke, smell burning or notice a swollen battery, switch the LG robot off and call a technician. You can also describe the problem to our AI assistant.