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Keenon robot support and troubleshooting
Independent guides for 5 Keenon models: common problems, what staff can check first and when to call a technician.
Independent support. Robulance is not affiliated with or endorsed by Keenon.
Commercial cleaning robots
Floor scrubbers and vacuums for malls, airports, offices and warehouses.
| Model | C40 |
|---|---|
| Dimensions | 57.8 × 50 × 69 cm |
| Weight | 70 kg |
| Runtime | ≤ 5 h |
| Charging time | 2 h |
| Cleaning width | 40 cm |
| Clean water tank | 16 L |
| Recovery tank | 11 L |
| Productivity | ≤ 1100 m²/h |
Common problems
- Won't return to the dock or doesn't chargeUsually dirty charging contacts, a moved or blocked dock, or a robot that lost its position on the map.
- Leaves streaks or water on the floorThe squeegee or the recovery side of the robot is not picking the water back up.
- Stops and reports an obstacle in open spaceThe robot "sees" something that is not there: dirty sensors, reflections or strong sunlight.
- Gets lost or can't find its positionThe building no longer matches the robot's map.
- Brush doesn't spin or there is a burning smellWrapped hair and string are the usual cause. A burning smell means stop now.
Restaurant serving robots
Robots that carry dishes from the kitchen to tables.
| Model | T8 | T9 | T10 |
|---|---|---|---|
| Dimensions | 38.4 × 46.8 × 111.1 cm | 50 × 52.7 × 126.6 cm | 48.6 × 55.5 × 139.9 cm |
| Weight | 34 kg | 63 kg | 58 kg |
| Payload | 20 kg | 40 kg | 40 kg |
| Load per tray | — | 10 kg | — |
| Runtime | ≤ 15 h | ≤ 18 h | 9–12.5 h |
| Charging time | 4 h | 4 h | 5.5 h |
| Speed | ≤ 1.0 m/s | 0.1–1.0 m/s | ≤ 1 m/s |
| Max slope | ≤ 5° | ≤ 5° | — |
| Screen | 10.1″ | — | 23.8″ |
Common problems
- Stops and says the path is blockedAisles became too narrow, or something in the hall confuses its sensors.
- Trays tilt or drinks spillLoad, speed and floor transitions are the usual reasons.
- Goes to the wrong tableTable points no longer match where the tables stand.
- Battery runs out before the shift endsCharging habits and battery age matter most.
Hotel and indoor delivery robots
Robots that carry orders to rooms and ride elevators.
| Model | W3 |
|---|---|
| Dimensions | 45.9 × 54.9 × 108.1 cm |
| Weight | 48 kg |
| Payload | 20 kg |
| Compartments | ≤ 4 |
| Runtime | ≤ 12 h |
| Charging time | 6.5 h |
| Speed | ≤ 0.8 m/s |
Common problems
- Can't call or use the elevatorElevator integration depends on the elevator, the network and its controller.
- Goes offline or doesn't connect to Wi-FiChanged network settings or weak spots in the building.
- Delivery compartment won't openUsually a PIN or lock state, sometimes a mechanical jam.
- Gets stuck at a door or thresholdThe building has a step or door the robot was not set up for.
Keenon robots: questions and answers
Is Robulance an official Keenon service?
No. Robulance is independent and is not affiliated with or endorsed by Keenon. Our guides give general, symptom-based advice; warranty repairs and official service go through Keenon or its distributor.
Where can I find the Keenon manual?
The operation guide and service manual come from Keenon. Ask your distributor or check the manufacturer's support pages, and keep the robot's serial number at hand. We do not publish manufacturer manuals; our guides are written independently.
What should I do if a Keenon robot stops working?
Open the guide for its robot type on this page and follow the safe checks staff can do without opening the robot. If you see smoke, smell burning or notice a swollen battery, switch the Keenon robot off and call a technician. You can also describe the problem to our AI assistant.