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Aethon robot support and troubleshooting
Independent guides for 1 Aethon models: common problems, what staff can check first and when to call a technician.
Independent support. Robulance is not affiliated with or endorsed by Aethon.
Hotel and indoor delivery robots
Robots that carry orders to rooms and ride elevators.
Common problems
- Can't call or use the elevatorElevator integration depends on the elevator, the network and its controller.
- Goes offline or doesn't connect to Wi-FiChanged network settings or weak spots in the building.
- Delivery compartment won't openUsually a PIN or lock state, sometimes a mechanical jam.
- Gets stuck at a door or thresholdThe building has a step or door the robot was not set up for.
Aethon robots: questions and answers
Is Robulance an official Aethon service?
No. Robulance is independent and is not affiliated with or endorsed by Aethon. Our guides give general, symptom-based advice; warranty repairs and official service go through Aethon or its distributor.
Where can I find the Aethon manual?
The operation guide and service manual come from Aethon. Ask your distributor or check the manufacturer's support pages, and keep the robot's serial number at hand. We do not publish manufacturer manuals; our guides are written independently.
What should I do if a Aethon robot stops working?
Open the guide for its robot type on this page and follow the safe checks staff can do without opening the robot. If you see smoke, smell burning or notice a swollen battery, switch the Aethon robot off and call a technician. You can also describe the problem to our AI assistant.