Brands
Bear Robotics robot support and troubleshooting
Independent guides for 3 Bear Robotics models: common problems, what staff can check first and when to call a technician.
Independent support. Robulance is not affiliated with or endorsed by Bear Robotics.
Restaurant serving robots
Robots that carry dishes from the kitchen to tables.
| Model | Servi | Servi Plus | Servi Mini |
|---|---|---|---|
| Dimensions | 44.5 × 43 × 104.6 cm | 53.5 × 59 × 123 cm | 44.5 × 43 × 98 cm |
| Payload | 30 kg | 40 kg | 20 kg |
| Load per tray | 10 kg | 10 kg | 10 kg |
| Trays | 2 | 2–4 | 1 |
| Runtime | 10–12 h | 10–12 h | 10–12 h |
| Charging time | 4 h | 4–6 h | 4 h |
| Speed | 0.1–1.2 m/s | 0.1–1.2 m/s | 0.1–1.2 m/s |
| Screen | 7″ | 10.4″ | 7″ |
Common problems
- Stops and says the path is blockedAisles became too narrow, or something in the hall confuses its sensors.
- Trays tilt or drinks spillLoad, speed and floor transitions are the usual reasons.
- Goes to the wrong tableTable points no longer match where the tables stand.
- Battery runs out before the shift endsCharging habits and battery age matter most.
Bear Robotics robots: questions and answers
Is Robulance an official Bear Robotics service?
No. Robulance is independent and is not affiliated with or endorsed by Bear Robotics. Our guides give general, symptom-based advice; warranty repairs and official service go through Bear Robotics or its distributor.
Where can I find the Bear Robotics manual?
The operation guide and service manual come from Bear Robotics. Ask your distributor or check the manufacturer's support pages, and keep the robot's serial number at hand. We do not publish manufacturer manuals; our guides are written independently.
What should I do if a Bear Robotics robot stops working?
Open the guide for its robot type on this page and follow the safe checks staff can do without opening the robot. If you see smoke, smell burning or notice a swollen battery, switch the Bear Robotics robot off and call a technician. You can also describe the problem to our AI assistant.