Brands
UBTECH robot support and troubleshooting
Independent guides for 1 UBTECH models: common problems, what staff can check first and when to call a technician.
Independent support. Robulance is not affiliated with or endorsed by UBTECH.
Reception and guide robots
Robots that greet visitors, answer questions and show the way.
Common problems
UBTECH robots: questions and answers
Is Robulance an official UBTECH service?
No. Robulance is independent and is not affiliated with or endorsed by UBTECH. Our guides give general, symptom-based advice; warranty repairs and official service go through UBTECH or its distributor.
Where can I find the UBTECH manual?
The operation guide and service manual come from UBTECH. Ask your distributor or check the manufacturer's support pages, and keep the robot's serial number at hand. We do not publish manufacturer manuals; our guides are written independently.
What should I do if a UBTECH robot stops working?
Open the guide for its robot type on this page and follow the safe checks staff can do without opening the robot. If you see smoke, smell burning or notice a swollen battery, switch the UBTECH robot off and call a technician. You can also describe the problem to our AI assistant.