Bear Robotics Servi: troubleshooting and manual
Bear Robotics Servi is a Bear Robotics robot of the “Restaurant serving robots” type. Its most common problems: Stops and says the path is blocked; Trays tilt or drinks spill; Goes to the wrong table. Below, for each one: what staff can safely check first and when to call a technician.
Guides specific to this model, such as error codes and procedures from the official manual, are in preparation.
Independent support. Robulance is not affiliated with or endorsed by Bear Robotics.
Common problems
Stops and says the path is blocked
Aisles became too narrow, or something in the hall confuses its sensors.
Read the full guide
Trays tilt or drinks spill
Load, speed and floor transitions are the usual reasons.
Read the full guide
Goes to the wrong table
Table points no longer match where the tables stand.
Read the full guide
Battery runs out before the shift ends
Charging habits and battery age matter most.
Read the full guide
Specifications
- Dimensions
- 44.5 × 43 × 104.6 cm[1]
- Payload
- 30 kg[1]
- Load per tray
- 10 kg[1]
- Trays
- 2[1]
- Runtime
- 10–12 h[1]
- Charging time
- 4 h[1]
- Speed
- 0.1–1.2 m/s[1]
- Screen
- 7″[1]
Features
- LiDAR[1]
What this means for troubleshooting
- LiDAR navigation: dust on the LiDAR window and glass or mirrors cause phantom obstacles. Stops and says the path is blocked
Compare with similar models
| Model | Bear Robotics Servi | Bear Robotics Servi Plus | Bear Robotics Servi Mini | Pudu BellaBot |
|---|---|---|---|---|
| Dimensions | 44.5 × 43 × 104.6 cm | 53.5 × 59 × 123 cm | 44.5 × 43 × 98 cm | 56.5 × 53.7 × 129 cm |
| Weight | — | — | — | 55 kg |
| Payload | 30 kg | 40 kg | 20 kg | 40 kg |
| Load per tray | 10 kg | 10 kg | 10 kg | 10 kg |
| Trays | 2 | 2–4 | 1 | — |
| Runtime | 10–12 h | 10–12 h | 10–12 h | 13 h |
| Charging time | 4 h | 4–6 h | 4 h | 4.5 h |
| Speed | 0.1–1.2 m/s | 0.1–1.2 m/s | 0.1–1.2 m/s | 0.5–1.2 m/s |
| Max slope | — | — | — | ≤ 5° |
| Screen | 7″ | 10.4″ | 7″ | — |
Each value links to its source: the manufacturer's page or documentation. Checked against sources: October 16, 2026.
Where to find the official manual
The operation guide and service manual come from Bear Robotics. Ask your distributor or check the manufacturer's support pages, and keep the robot's serial number at hand. We do not publish manufacturer manuals; our guides are written independently.
Manufacturer website: bearrobotics.ai