Aethon TUG: troubleshooting and manual
Aethon TUG is a Aethon robot of the “Hotel and indoor delivery robots” type. Its most common problems: Can't call or use the elevator; Goes offline or doesn't connect to Wi-Fi; Delivery compartment won't open. Below, for each one: what staff can safely check first and when to call a technician.
Guides specific to this model, such as error codes and procedures from the official manual, are in preparation.
Independent support. Robulance is not affiliated with or endorsed by Aethon.
Common problems
Can't call or use the elevator
Elevator integration depends on the elevator, the network and its controller.
Read the full guide
Goes offline or doesn't connect to Wi-Fi
Changed network settings or weak spots in the building.
Read the full guide
Delivery compartment won't open
Usually a PIN or lock state, sometimes a mechanical jam.
Read the full guide
Gets stuck at a door or threshold
The building has a step or door the robot was not set up for.
Read the full guide
Specifications
We have not yet verified the specifications of this model against official sources.
Where to find the official manual
The operation guide and service manual come from Aethon. Ask your distributor or check the manufacturer's support pages, and keep the robot's serial number at hand. We do not publish manufacturer manuals; our guides are written independently.
Manufacturer website: aethon.com